How We Work
Our Software Delivery Model
Structured. Transparent. Accountable. Every Engagement.
Since 2012, Ortem Technologies has delivered 1,000+ software projects across USA, UK, UAE, Australia, and the Middle East using a delivery model built on sprint discipline, radical transparency, and US-based accountability, with a 98% client retention rate.
1,000+
Projects Delivered
98%
Client Retention Rate
13+
Years of Delivery Excellence
50+
Countries Served Worldwide
Phase by Phase
From Kickoff to Launch. How Every Project Runs
Every engagement follows the same six-phase delivery framework, with defined deliverables, clear ownership, and no surprises.
Week 1–2
Discovery & Scoping
We run structured discovery workshops to map your user flows, define the full feature set, agree on success metrics, and produce a binding project charter with fixed timeline and milestones.
- Project charter
- Feature list & priorities
- Success metrics
- Timeline & milestones
Week 2–4
Architecture & UX Design
Technical architects design the system architecture, select the optimal technology stack, and produce high-fidelity wireframes and interactive prototypes, all signed off before a single line of code is written.
- System architecture diagram
- Technology stack recommendation
- Hi-fi wireframes
- Interactive prototype
Week 4 onwards
Agile Sprint Development
Development runs in structured two-week sprints. Every sprint ends with a live demo call. You see working, deployable software every two weeks: no black-box development.
- Bi-weekly sprint demos
- Daily async Slack updates
- Sprint velocity reports
- Continuous integration builds
Continuous
QA & Quality Gates
A dedicated QA engineer runs automated regression, manual exploratory, performance, and security tests at every sprint gate. No feature ships without passing quality criteria defined in Discovery.
- Automated test suite
- QA test reports
- Performance benchmarks
- Security scan results
Final sprint
Deployment & Launch
We deploy through a CI/CD pipeline to a staging environment for final client UAT, then to production. Post-launch monitoring is set up before handoff so you see real-user metrics from day one.
- CI/CD pipeline
- Staging + production environments
- Post-launch monitoring
- Technical handover documentation
Ongoing
Post-Launch Support
Our relationship does not end at launch. SLA-backed support packages cover monitoring, hotfixes, performance optimisation, and feature iterations. Your dedicated team remains available throughout the product lifecycle.
- SLA-backed support plan
- Monitoring & alerting
- Priority bug-fix queue
- Feature roadmap planning
The Foundation
Six Pillars Every Engagement Is Built On
These aren't principles we aspire to: they're structural commitments baked into every contract, every sprint, and every delivery.
US-Based Engagement Management
Every project is led by a US-based engagement manager who owns delivery accountability, client communication, and escalation. One point of contact. US business hours. No ambiguity.
Dedicated Pod Structure
You get a fixed pod of senior engineers, a QA specialist, and a UX designer assigned exclusively to your project. No shared or rotated resources. Your team knows your codebase inside out.
Radical Transparency
Slack workspace, Jira board, GitHub repository, all shared with the client from day one. You have full visibility into every commit, every task, and every decision in real time.
Agile + Sprint Cadence
Two-week sprints with defined goals, daily standups, bi-weekly demos, and monthly retrospectives. Scope can adapt sprint-to-sprint without derailing the roadmap.
IP Ownership & Legal Protection
Signed NDA and full IP assignment from day one. All source code, designs, and data belong to you throughout and after the engagement, with no exceptions.
Compliance Built-In
HIPAA-ready workflows for healthcare, GDPR-compliant data handling for EU clients, PCI-DSS alignment for FinTech, and SOC 2-ready practices across all engagements.
Included in Every Engagement
What You Get When You Work With Ortem
No hidden extras. No upsells mid-project. Everything below is standard across every client engagement.
Communication Cadence
You Always Know What's Happening
Transparency isn't a policy: it's a process. Here's exactly how information flows from our team to yours.
Daily
Async Standup
Each day, your team receives a written standup summary via Slack covering what was completed, what's in progress, and any blockers: no meeting required.
Every 2 Weeks
Sprint Demo Call
A live screen-share demo of all completed sprint features, plus a walkthrough of the next sprint's goals. You approve before we ship.
Monthly
Progress Report
Written milestone report covering sprint velocity, KPIs, upcoming deliverables, risks, and roadmap status, sent to all stakeholders.
Common Questions
Delivery Model, Frequently Asked Questions
Everything you need to know before starting a project with Ortem Technologies.
Ready to Start Your Project?
Book a 30-minute intro call. Meet your potential engagement manager, see how we'd approach your project, and get a no-obligation scope estimate.
Related: About Ortem Technologies · Our BridgeMethod™ Methodology · Custom Software Development · Compliance & Security · Staff Augmentation