How We Work
Our Software Delivery Model
Structured. Transparent. Accountable. Every Engagement.
Since 2012, Ortem Technologies has delivered 1,000+ software projects across USA, UK, UAE, Australia, and the Middle East using a delivery model built on sprint discipline, radical transparency, and US-based accountability — with a 98% client retention rate.
1,000+
Projects Delivered
98%
Client Retention Rate
13+
Years of Delivery Excellence
50+
Countries Served Worldwide
Phase by Phase
From Kickoff to Launch — How Every Project Runs
Every engagement follows the same six-phase delivery framework — with defined deliverables, clear ownership, and no surprises.
Week 1–2
Discovery & Scoping
We run structured discovery workshops to map your user journeys, define the full feature set, agree on success metrics, and produce a binding project charter with fixed timeline and milestones.
- Project charter
- Feature list & priorities
- Success metrics
- Timeline & milestones
Week 2–4
Architecture & UX Design
Technical architects design the system architecture, select the optimal technology stack, and produce high-fidelity wireframes and interactive prototypes — all signed off before a single line of code is written.
- System architecture diagram
- Technology stack recommendation
- Hi-fi wireframes
- Interactive prototype
Week 4 onwards
Agile Sprint Development
Development runs in structured two-week sprints. Every sprint ends with a live demo call. You see working, deployable software every two weeks — no black-box development.
- Bi-weekly sprint demos
- Daily async Slack updates
- Sprint velocity reports
- Continuous integration builds
Continuous
QA & Quality Gates
A dedicated QA engineer runs automated regression, manual exploratory, performance, and security tests at every sprint gate. No feature ships without passing quality criteria defined in Discovery.
- Automated test suite
- QA test reports
- Performance benchmarks
- Security scan results
Final sprint
Deployment & Launch
We deploy through a CI/CD pipeline to a staging environment for final client UAT, then to production. Post-launch monitoring is set up before handoff so you see real-user metrics from day one.
- CI/CD pipeline
- Staging + production environments
- Post-launch monitoring
- Technical handover documentation
Ongoing
Post-Launch Support
Our relationship does not end at launch. SLA-backed support packages cover monitoring, hotfixes, performance optimisation, and feature iterations. Your dedicated team remains available throughout the product lifecycle.
- SLA-backed support plan
- Monitoring & alerting
- Priority bug-fix queue
- Feature roadmap planning
The Foundation
Six Pillars Every Engagement Is Built On
These aren't principles we aspire to — they're structural commitments baked into every contract, every sprint, and every delivery.
US-Based Engagement Management
Every project is led by a US-based engagement manager who owns delivery accountability, client communication, and escalation. One point of contact. US business hours. No ambiguity.
Dedicated Pod Structure
You get a fixed pod of senior engineers, a QA specialist, and a UX designer assigned exclusively to your project. No shared or rotated resources. Your team knows your codebase inside out.
Radical Transparency
Slack workspace, Jira board, GitHub repository — all shared with the client from day one. You have full visibility into every commit, every task, and every decision in real time.
Agile + Sprint Cadence
Two-week sprints with defined goals, daily standups, bi-weekly demos, and monthly retrospectives. Scope can adapt sprint-to-sprint without derailing the roadmap.
IP Ownership & Legal Protection
Signed NDA and full IP assignment from day one. All source code, designs, and data belong to you throughout and after the engagement — with no exceptions.
Compliance Built-In
HIPAA-ready workflows for healthcare, GDPR-compliant data handling for EU clients, PCI-DSS alignment for FinTech, and SOC 2-ready practices across all engagements.
Included in Every Engagement
What You Get When You Work With Ortem
No hidden extras. No upsells mid-project. Everything below is standard across every client engagement.
Communication Cadence
You Always Know What's Happening
Transparency isn't a policy — it's a process. Here's exactly how information flows from our team to yours.
Daily
Async Standup
Each day, your team receives a written standup summary via Slack covering what was completed, what's in progress, and any blockers — no meeting required.
Every 2 Weeks
Sprint Demo Call
A live screen-share demo of all completed sprint features, plus a walkthrough of the next sprint's goals. You approve before we ship.
Monthly
Progress Report
Written milestone report covering sprint velocity, KPIs, upcoming deliverables, risks, and roadmap status — sent to all stakeholders.
Common Questions
Delivery Model — Frequently Asked Questions
Everything you need to know before starting a project with Ortem Technologies.
Ready to Start Your Project?
Book a 30-minute intro call. Meet your potential engagement manager, see how we'd approach your project, and get a no-obligation scope estimate.
Related: About Ortem Technologies · Our BridgeMethod™ Methodology · Custom Software Development · Compliance & Security · Staff Augmentation